IBC Bank in 9350 North Garnett Road

Customer Reviews about IBC Bank:

• ★ ☆ ☆ ☆ ☆
  Absolutely horrendous, I decided I would try IBC Owasso as it has a nice location and seems to be small and personal. I am a contract worker so I use 3 accounts to separate savings, taxes, and checking. The tellers at this bank cannot seem to grasp that concept. When making the accounts they had originally misspelled my name, despite them reading it off my license. When I attempted to have that fixed they put my cards on hold for over two weeks. When it was finally resolved each account was listed under a separate person, only sharing my social across the accounts. My first deposit was solely into my savings account, and they put it in someone else's account entirely. I did not give them the wrong account number, they looked it up via my SSN. It took over a week to get this fixed and the money back into my account. They banking app is awful, I could not use it as they had listed my phone number on my accounts wrong. When I attempted to go in and have it changed they gave me a number to call which I called 5 times over the course of the next week and never once got a call back from. The worst part of everything is that when I would attempt to cash a check they would always put my accounts on hold for no reason at all. They act as if every check I give them is going to be fraudulent. When attempting to cash a check for under $1000 they would tell me they would place my accounts on hold, and after the hold it would take a few days for the check to clear. This means I wouldn't see my money until on average 8 days after I gave them my check. It should be noted that I had well over the amount of the check in both my savings and my checking accounts, and they would not use that money to cover and let me get cash. The final straw that made me decide to stop using them is when I attempted to cash a check for $500 and they said it would be over a week until I could get the money out. I decided to tell them to just put the check into my savings account and to give me $500 out of my savings. (Since they were too incompetent to do this already.) They put the check into my savings account, and when they went to withdraw the money I already had in savings they said they couldn't because the account was put on hold due to the check. This entire problem could have been negated if they were to have pulled the money out of the savings account before attempting to put the check in. This bank is absolutely terrible and apparently they have a very bad turnover rate because every time I was in there they would have new employees in training. When I finally was able to pull all my money out there were 4 people in training under only 1 manager. The manager was running back and forth from me trying to help the employees. DO NOT BANK HERE. You will regret it. If you are experiencing problems here pull your money before they try to put your accounts on hold and make you wait. To IBC: If you are reading this, I want to make it clear that your management at this location is appalling. The only person who seems to know what they are doing is Tatyana. Jose and your tellers are very arrogant and not willing to help at all. If I could give you a lower rating I would.
  By Th x th, August 04, 2017
• ★ ☆ ☆ ☆ ☆
  The Owasso branch has awful customer service. I've had nothing but trouble with them ever since I moved here in May. It's not any different if you go through the drive-thru or go inside. I just came from there and yet again there were no customers inside or in the drive-thru lanes nor did it appear that the one lady in there was on the phone, yet it took ten minutes for someone to even acknowledge I was there and they never greeted me or asked what I wanted. She just assumed I wanted my check cashed when I actually wanted it deposited. Two people came inside right as she sent the money out to me and she didn't ask if I needed anything else so I just left and decided it wasn't worth it to sit there and wait for god knows how much longer to tell her to deposit the money. This isn't the first time this has happened. There have also been times when I've said I'm there to cash a check(s) and they send the cash out even though I said DEPOSIT and they said ok which leads me to believe they understood what I want. Absolutely ridiculous. If there was a closer branch I'd go there instead but next closest is in Tulsa almost 15 miles away and it's not an area I'm ever in. Even though it will be a pain in the butt I'm seriously considering switching to another bank.
  By Tiffany Norris, April 23, 2017

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